GENERAL
INFO
The success of a move starts with all parties having proper expectations.
Take a few moments to review our pre-move information
PAYMENT
Due in full at the end of the move by cash, cheque, e-transfer or credit card. A convenience fee of 3.5% applies when paying your balance by credit card. We reserve the right to process the credit card on file for incomplete payments and/or outstanding balances. Interest on late payments is 24% per year (2% per month)
TIPPING
Tipping your crew 10-15% is customary on local moves if you enjoyed the service they provided. Please have cash on hand if you would like to tip your movers.
PARKING
Reserve ample parking for our truck(s). Be sure to have the parking area and walkways clear of debris, as well as other obstructions. If we can’t park our truck, we can’t move you! See how you can reserve space for our truck here!
ELEVATORS
If your building has elevators, they must be reserved for our movers. Please speak with your building administration. Our afternoon moves generally have an estimated 3-hour window during which our team can arrive. We occasionally run off schedule and are not liable for missing elevator reservation times.
EXTRA BOXES
If you require extra boxes (including wardrobes) please advise us in advance so we may stock them in our truck for you. Our trucks are not stocked with boxes, except when we are offering a packing service.
DANGEROUS GOODS / NON ADMISSIBLE ITEMS
Legally we cannot move these items . All liabilities and damages resulting from non-admissible items (packed in boxes or otherwise) that are handled by our employees without their prior knowledge is the responsibility of the client whose name appears on the contract. Clients must make alternate arrangements for their non-admissible items.
ITEMS TO BE MOVED BY THE CLIENT
Bust a Move Moving is not responsible for moving cash, jewelry, currency or prescription medicine. These items should be removed by the client before the Bust a Move Moving pack/move team arrive.
PACKING
If We Pack You: We highly recommend our packing service. Once we pack your goods, you will never do it yourself again! Call our office for details. We would be happy to arrange a professional packing crew for you.
If You Pack: We do sell packing supplies! Close and tape tops and bottoms of boxes. Clearly mark the destination of all boxes on the top and sides and mark FRAGILE as needed. All fragile items, including lamps, china, computers, stereo, etc. must be properly packed. Bust a Move Moving is not responsible for damaged items in boxes not professionally packed by us. Please see our video on proper packing techniques here. Watch our video on how to properly pack your boxes!
POSTPONEMENT or CANCELLATION
If you postpone or cancel more than 14 days prior to your move we will refund your deposit, minus a $35.00 booking fee. If you postpone or cancel less than 14 days prior to your move there is no refund of your deposit. Cancellations/Postponements made less than 72 hours before the scheduled start time of your move will incur a $250.00 cancellation fee. Deposits for June 30th and July 1st as well as long distance moves (+ 150 km) are non-refundable.
CONTENTS OF DRAWERS
The contents of all desk drawers must be removed. Lighter weight clothing (socks, underwear, t-shirts) may remain in dresser drawers, but please remove fragile, valuable and heavy items (i.e. perfume, jewelry, books, papers, etc.)
APPLIANCES
Empty the contents of your refrigerator and freezer. We cannot disconnect or reconnect any gas appliances or ice makers. Bust a Move Moving is not responsible for water damage as a result of moving appliances. The client must check the appliance connections for leaks. You can find more information on limitations of disconnecting and reconnecting appliances below.
BABY CRIBS
It is company policy that we do not re-assemble baby cribs. This is for the safety of your child and family. Not all movers are skilled with disassembly and reassembly and we can not risk putting a crib together incorrectly given the important consequences that could ensue.
ITEMS THAT CANNOT BE GUARANTEED
Particle Board: It is becoming increasingly popular for furniture manufacturers to use particle board (as an example: IKEA). These pieces can prove to be difficult when moving. Because of the unworthy structure of these pieces we are not able to accept liability for assembled particle board furniture. We can move disassembled particle board. Planters: We are happy to locally move your planters and plants. However, we cannot be held responsible for these items due to the brittle nature. Ceramic Smokers: These specialized smokers are made of a heavy ceramic material. These items are used to cook for many hours at a time and are often left out in the elements and weather. These factors break down the strength of the material and make them susceptible to breakage.
ESTIMATED COST
Is a budgetary tool used to provide you with the closest possible estimate for your move as described at the time of the estimate and does not constitute a final contract. The actual cost will reflect the time spent completing the move, travel time, materials, fuel surcharge and other charges when applicable. We are not responsible for any delays caused by traffic, construction, or road conditions. Working time begins when our truck arrives on site.
EXTRAORDINARY VALUE ITEMS (EVI)
We limit our liability for loss or damage to EVI’s. Items in your boxes which are of extraordinary value must be identified in writing and declared prior to shipment. These items are defined as items having a value greater than $25 per pound per item. If not identified, damage or loss will be treated under “Basic Transit Protection”. EVI’s include but are not limited to cash, antiques, crystal, precious stones, artwork, money, jewellery, silverware, cameras, figurines, furs, coins, oriental rugs, cell phones, mp3 players, etc.
INSPECTION
Upon completion of the move, please inspect the inside of the truck to ensure all of your belongings have been unloaded.
LOSS / DAMAGE
Loss and damage must be reported to us within 7 days from the end of the move. Any damages will be repaired by us or reimbursed based on the insurance coverage chosen. There will be no payments for repairs made by third parties unless authorized in advance. Any property damage such as floors, stairs and walls will be covered only if identified to the movers at the time of the move and acknowledged by all parties.
RELEASE OF LIABILITY
Our movers are often asked to perform tasks that are outside of our limits of liability.
Please read the following information
DISCONNECTING AND RECONNECTING APPLIANCES AND ELECTRICAL
Employees of Bust a Move Moving are not licensed electricians and/or plumbers. We can disconnect/reconnect your washer, dryer, fridge water line as a courtesy. The client is responsible for verifying for potential leaks. In the event of a leak the client will shut off the water immediately and contact a licensed plumber at their own expense to avoid water damage. Bust a Move Moving is not responsible for damage to plumbing or electrical systems, the functionality of the appliances themselves, water or fire damage caused to the immediate or neighboring dwelling or bodily harm including electrocution.
LOADING / UNLOADING CUSTOMER VEHICLE OR OTHER
Bust a Move Moving is only responsible for items in their immediate care and that are not responsible for any damages that may occur during transit in clients own vehicle, container, vessel or other. It is the clients responsibility to provide straps to secure items and moving blankets to protect their items. Bust a Move Moving does not take responsibility for faulty or incompatible straps or inadequate blankets.
BARBEQUES and OUTDOOR FURNITURE
It is the clients responsibility to clean, de-grease and empty the grease trap of their barbeque and clean/drain their outdoor furniture prior to our movers handling it. Bust a Move Moving is not responsible for any damage caused to the clients barbeque, belongings or surfaces of their personal dwelling, rental property or common areas by grease, rust, liquid or dirt from the BBQ or outdoor furniture. Bust a Move Moving can not transport my propane tank due to transport regulations.
REMOVING DOORS AND RAILINGS
Removing your door(s) and/or railing(s) is sometimes necessary for certain items to fit. Doing so can compromise hinges resulting in a door that closes differently once re-installed. Removing and reinstalling worn out screws and hinges may cause a door or handrail to sag, creak, jam, etc. Removing doors or railings may cause the paint in surrounding areas to chip, peel, or crack and may compromise drywall, door frames, and stairs. Removing a door or handrail is sometimes necessary to complete a move and poses potential risks. Bust a Move Moving will not be liable for any of the above-mentioned risks.
OVERSIZED ITEMS, DANGEROUS AND COMPLEX MANEOUVERS (Includes Hoisting)
Examples include hoisting furniture over a balcony, moving furniture through a window, balcony, mezzanine, window, spiral staircase and moving large items through tight spaces. There are hundred of potential scenarios which could lead to unavoidable damage. In a situation where the item may cause injury in addition to property damage it is ultimately up to the crew lead to determine how to proceed. Bust a Move Moving is not responsible for any direct or indirect damage to furniture or surroundings (flooring, stairs, door frames, walls, ceilings, light fixtures, etc.) because of a specific customer request. Bust a Move Moving will not be liable for any of the above-mentioned risks. The client will assume all responsibility.
EXTERIOR RISKS AND PARKING
Driving over the lawn, sidewalk, or other areas not designed for the truck may cause ruts in the grass, cracking of concrete, loss of vegetation, damage to underground sprinklers, drain fields, or other damage. Bust a Move Moving is not responsible for additional time, damage, or towing charges which may result, whether foreseeable or not.
DISASSEMBLY/ASSEMBLY OF COMPLEX ITEMS
Fridge doors, treadmills, elliptical machines, home gym equipment, IKEA PAX wardrobes, shelving units and other items requiring extensive disassembly/reassembly should be prepared by certified technicians with knowledge of the specific items. As a courtesy we may attempt to disassemble these items to move them however we will not be liable for any potential damages nor for the proper assembly and functionality of these items.
ITEMS REQUIRING CRATING or EXTRA PROTECTION
Items made of glass, stone, or other delicate materials including but not limited to flat screen TVs, tabletops, statues, artwork, display cases. These items are generally shipped from the manufacturer in appropriate protective boxes, crates, or containers. We will move these items without packaging or crating at the customer’s request, however we are not liable for these items unless they are packed and/or crated appropriately.